If you have general inquiries or need help in any way, please email us directly at [email protected]. We're available during normal business hours (Monday - Friday, 9am - 5pm CST), and most customers get an email response within an hour. Our dedicated customer support team also keeps additional business hours and commonly answer emails on weekends.
You can send a specific email to each individual department below:
We strive to answer all customer inquries questions within 24 hours!
For instant answers to the most commonly asked questions, we recommend reading our FAQ. There you can get answers from everything to file formatting, to our shipping and pricing policies. If you have any additional questions, don't hestiate to send us an email.
For your convenience, we've added a "Live Help" area to our website, found in the bottom right hand corner of your screen at all times. This live help module allows you to chat with a trained customer support representative in real-time. A live customer support representative will usually be available during regular business hours and during weekends.
You can check to see if a customer support representative is currently available for live help by looking in the lower right hand corner of your screen. You'll see a "We're Here!" notification if a customer support representative is available. If one is not currently available or assisting other customers and not able to take new customers on at the moment, you have the ability to leave a message, and one will respond to your inquiry as soon as they are done assisting other customers!
